About L’Occitane L’Occitane is a globally recognized brand known for...
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Nimble Evolution & L’Occitane Success Story
About L’Occitane
L’Occitane is a globally recognized brand known for its natural skincare products, fragrances, and cosmetics. In Brazil, the company maintains a robust IT infrastructure focused on implementing digital solutions that optimize internal processes and strengthen overall operations. This ongoing investment in innovation enables L’Occitane to achieve greater efficiency and align more closely with business needs.
The Challenge
L’Occitane had been using Jira to manage its payment inclusion processes. However, the existing workflow suffered from configuration issues and limitations that did not fully meet user requirements. This led to operational bottlenecks, recurring process failures, and low accuracy in task reporting, hindering the financial team’s ability to close processes precisely and efficiently.
The Solution
Having already established a solid partnership with Nimble Evolution for Jira technical support, L’Occitane naturally turned to Nimble when the need arose to restructure its workflows. The goal was to fix existing issues, enhance system performance, and strengthen process governance.
Implementation
The implementation was carried out smoothly and within the planned timelines, without causing critical impacts on ongoing operations. A clear alignment process, starting with a well-structured kick-off meeting, ensured that L’Occitane’s expectations were fully understood and translated into effective deliverables. Clear business rules and the commitment of Nimble’s technical team were key factors in the project’s success.
"Our partnership with Nimble has been extremely positive. They deliver excellence in every project, maintaining a high standard of quality and meticulous attention to detail. The team’s commitment to understanding our needs and addressing each request with agility and precision has strengthened the trust we’ve built over time. Nimble is a true partner — not only standing out for its technical expertise but also for its genuine commitment to customer success."
Results
Nimble Evolution’s work led to remarkable improvements in a short period. Key outcomes included:
Significant reduction in operational errors
Increased agility in processing demands
Enhanced process structure
Decreased workload for end users
Strengthened governance in request management
One major highlight was the redesign of the PRF process, which involved implementing Payment Entities by location. This improvement brought clear gains in accuracy and speed for financial closure processes.
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