Opsgenie – Configuration
OPSGENIE – CONFIGURATION
Understand how to configure and use Opsgenie integrated with JIRA and much more…
OVERVIEW
This course, developed by Nimbe Evolution, introduces participants to resources for Configuring and using Opsgenie with an emphasis on activities related to the management of Critical Alerts and Incidents. This training will also explore the integrations between Jira Service Management and Opsgenie
Learning Objectives
At the end of this course, participants will be able to:
· Understand the concepts used in Opsgenie, as well as configure and use the tool for managing alerts and critical incidents
Understand how to configure and use Opsgenie integrated with JIRA and other applications
Content Outline
- Introduction to Alert and Incident Management with Opsgenie
- Desktop Overview
- Key Concepts
- What is an alert
- what is an incident
- Jira Service Management vs Opsgenie
- Hits
- profile settings
- teams
- on-call schedules
- escalation polices
- routing rules
- Services
- working with incidents
- Working with Alerts
- alert police
- notification polices
- incident rules
- global polices
- Integrating Opsgenie and Jira Service Management
- Other integrations
- Practical activities
