Success Story: Scale, Governance, and Performance with Jira Cloud Enterprise

From a “gigantic workflow” to a scalable, governed platform

With rapid growth, the largest accounting firm in Brazil saw its Jira instance become heavy and increasingly difficult to maintain. Automations were slow or hitting execution limits, performance no longer met expectations, and the main workflow — containing hundreds of statuses and thousands of transitions — had become nearly impossible to sustain or evolve.

At the same time, the environment lacked structure and governance: duplicated or obsolete custom fields, inconsistent schemes across teams, and many departments operating inside a single shared project.

The Challenge

Performance issues: constant bottlenecks and recurring concerns around automation limits.
Operational complexity: a single, massive workflow serving every team, making maintenance unfeasible.
Low governance: obsolete/duplicated fields, lack of standards and clearly defined roles, “bloated” projects.
High risk of regression: any change to the workflow impacted multiple areas simultaneously.

The Solution

The Nimble Evolution team began the engagement with the MYDAS service and, after a deep analysis, adopted a Jira Cloud Enterprise strategy to segment and scale operations with robust governance, standardization, and domain-level autonomy — without losing integration or process synergy.

Process immersion (2 months): detailed mapping of statuses, transitions, and automation rules; cleanup of obsolete fields; definition of standards.
Enterprise upgrade: activation of multiple sites and unlimited automations.
Domain-based segmentation: what was previously housed in a single instance was reorganized into dedicated sites, each with its own performance and governance model.
Assisted migration: projects were moved from the main instance into their respective domain sites, adopting simplified and intelligent workflows.
Cross-site integration: APIs and automations ensured connected, end-to-end processes across sites.
Corporate standards: unified project templates, permissions, and roles to ensure consistency and security without sacrificing local autonomy.

Implementation Process

The journey began with discovery and cleanup (field rationalization and standards definition), followed by domain-based segmentation planning prioritizing the most critical areas. Next came the progressive migration of projects.

During each migration, workflows were compacted and redesigned to reflect the scope of that specific area—replacing redundant transitions and conditions with native automations and clear rules.

In parallel, we built cross-site integrations to maintain corporate-level visibility and process continuity, and published templates, permission matrices, and guides that now govern any new project creation.

Go-live included comprehensive training and a hypercare period to ensure adoption without regressions.

Results Achieved

Exponential performance gains: segmentation distributed load, eliminated bottlenecks, and increased autonomy for each domain.
Unlimited automations: stable, fast execution without concerns about rule limits.
Simplified maintenance: changes in one workflow no longer impact other areas; each site evolves independently.
Real governance: standardized templates, permissioning, and roles; removal of obsolete and duplicated fields.
Lean, intelligent workflows: fewer manual steps, reduced human error, and greater predictability.
Autonomy with control: areas can improve their processes without compromising platform stability.
Connected ecosystem: cross-site integrations maintain corporate visibility and seamless end-to-end processes.

Business Impact

The platform became an operational accelerator: faster response times, consistent stability, and continuous evolution without “domino effects.” The result is increased quality, speed, and governance — fully supporting the growth of the largest accounting company in Brazil while protecting the experience of its teams.

Next Steps

Enhanced site-level performance indicators (SLA, lead time, backlog) plus a consolidated executive view.
Advanced automations for inter-site handoffs and repetitive task deflection.
Continuous remediation roadmap (fields, schemes, apps) with quarterly standards reviews.
Corporate catalog with domain-based variations that preserve both consistency and autonomy.