Success case – DPSP Group
Evolution with Jira and the entire Atlassian tool stack
Industry: Retail / Pharmaceuticals
Location: Brazil
Services: Complete support for the maintenance and evolution of the Atlassian Suite Support Customization Consulting Training
Partner: Nimble Evolution
Drogaria São Paulo is part of the DPSP Group, one of the country’s leading pharmaceutical retail players, with 26,000 employees and more than 1,400 stores, six distribution centers and three online retail outlets.
Like every giant in its sector, Drogaria São Paulo has been accelerating its digital transformation, implementing increasingly innovative systems, sales and distribution channels.
The company’s first contact with Jira came precisely from one of these initiatives: the implementation of SAP S/4HANA years ago. Initially, the idea was to use the tool for project management only.
However, it quickly became clear that there was a need to standardize the management of expansion and engineering projects, including construction, renovations, and store openings.
Jira was once again selected to meet this challenge head-on.
According to Cleuter Santos, Solutions Coordinator at Grupo DPSP, as the team built a diverse project portfolio and standardized workflows, it became clear that Jira was no longer just a one-off solution. Instead, it had become an essential component of the company’s collaborative work.
A store opening project, for example, involves multiple departments: engineering for construction, legal for documentation, HR for hiring staff, IT for infrastructure, and more. Today, all these processes are managed through standardized and traceable workflows in Jira.
Multiple challenges, a single Atlassian Solutions Partner
With Jira, Confluence, and Bitbucket becoming integral to Drogaria São Paulo’s operations, Cleuter remarks that they sought a solutions partner who could not only maintain their momentum but also drive their progress to new heights.
We started putting together a portfolio of projects in Jira but realized we needed more agile, fluid, and flexible support integrated into our daily routines, rather than just project-based or passive support. This led us to open a new bid.
Nimble Evolution, Atlassian’s Platinum Solution Partner, won the bid with their standout Diamond Support proposal. This comprehensive package ensures access to support solutions, expert consultancy, answers to questions, and even training, all under a single contract. With cumulative hours and flexible management, it’s designed to meet the dynamic needs of any organization.
Cleuter comments that this flexibility and access to Nimble’s experts has been essential in accelerating the evolution of Jira, Confluence, Bitbucket and Marketplace plugins.
With the new support offering proposed by Nimble, we now enjoy more flexible hours and no longer need to contract a separate scope for each new daily demand that comes up. This allows us to advance more quickly, with increased security and reduced costs.
Atlassian solutions and internal teams move faster with the flexibility of Diamond Support
IT quickly leveraged the flexibility of the new contract to expedite solutions. With cumulative consulting hours, the team could efficiently manage small, recurring projects or tackle larger initiatives as hours became available, all without the hassle of extensive bureaucratic processes. This streamlined approach boosted productivity and responsiveness.
An innovation laboratory was established, where available hours could swiftly transform into real projects, driving a continuous improvement process with high added value.
Cleuter highlights that the open and transparent access to the support team has empowered them to innovate with confidence, knowing they can rely on Nimble Evolution as a safety net. This collaboration fosters a risk-free environment, encouraging creativity and progress.
“As we have easy access to experts, via support or consulting hours, our team feels safer even to experiment, implement or customize on their own. After all, if they have a question or need quick advice, Nimble is right there.”
Access to training and courses from Nimble Evolution also helped in this regard.
Today, our professionals benefit from the courses that are included in the contract to learn and develop skills with greater fluency. With the expert support of the Nimble team, we can innovate confidently.
Cleuter points out another major advantage: the specialists handling Drogaria São Paulo’s needs are already well-versed in the Atlassian environment, infrastructure, and business nuances. This familiarity reduces the learning curve and eliminates the need for onboarding with each new request, saving valuable time, costs, and team hours.
“For us, the Nimble Evolution team is an extension of our team. They already know us so well that they can hit the ground running as soon as they arrive. They are true partners and not just service providers,” he adds.
By leveraging various aspects of the Diamond Support service package, the company continuously accelerates the evolution of both its tools and internal team. This approach eliminates the need for launching large, high-risk projects with unpredictable costs, enabling steady progress and innovation.
Drogaria São Paulo and Nimble Evolution have a partnership that surpasses basic troubleshooting and maintenance of the Atlassian solutions. Together, they embody a commitment to continuous enhancement, delivering even more remarkable solutions that elevate both business operations and customer experiences. This partnership isn’t just about fixing bugs—it’s about pioneering a new era of excellence, where innovation meets seamless functionality to drive unparalleled success.
Are you ready to take your organization to the next level?
Be part of the digital transformation revolution and lead your company to success with Nimble Evolution. Contact us today to start your journey of continuous improvement
